# Confirm power to all the AC Power Supplies. It's very important to document the server settings before any hardware or software changes are made. WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? : Down Hard, unknown reason WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?) How to perform On Site Diagnosis for a Down 圆4 AMD system It applies to AMD Processor-based Servers and Blade servers. How to perform onsite diagnosis for a down 圆4 AMD system. Information in this document applies to any platform. Sun Blade X6440 Server Module - Version: Not Applicable to Not Applicable Sun Fire X4200 Server - Version: Not Applicable and later

Sun Fire X4500 Server - Version: Not Applicable and later Sun Fire X4140 Server - Version: Not Applicable and later Sun Fire V20z Server - Version: Not Applicable and later Collect diagnostic information for Oracle support Collect basic server information regarding the outage using the Service Processorĩ. Perform internal and external visual inspectionĥ. Validate the customer can log into the Service Processor (SP/ELOM/ILOM)Ĥ. PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: 圆4-CAP VCAPĢ.

Amd processor diagnostic tool